We work with progressive leaders who have become frustrated by the inability of traditional change approaches to transform services, create lasting positive change in people’s behaviour, or build leadership capability within the organisation.

We provide fresh thinking for progressive leaders to improve digital and service transformation, leadership, and culture.

We do this by offering guidance using principles, concepts and tools based upon a coherent and integrated theory of organisational behaviour underpinned by over 25 years of research and application in the field.

The traditional corporate thinking approach is to just throw more people at a problem to fix it.  With our approach, you gain an entirely new perspective for solving problems.  As a result, every customer gets great service at less cost, colleagues are enabled to work more productively, more useful work gets done, requiring less resources, and a positive organisational culture is created, continually improved and sustained.

We have a 25-year track record in the private and public sector, and voluntary organisations.  In private sector organisations, we have been able to assist these organisations to improve customer satisfaction and sales, increase retention and capacity, drastically reduce operational expense, and enable colleagues to be more engaged through working in an organisation that allows them to work productively to their potential.  In public sector and voluntary organisations, we help create a far better experience for each person using a service (often at a time of great need), a more productive and sustainable work environment exists, and the organisation is enabled to do much more under its constrained budget.  

Most typically our clients have received a 200% ROI.  In some cases this has been as high as 500%.

Unlike other consultancies, we never create long term dependency on our services.  Instead, our approach builds capability in your people to change your organisation through transferring knowledge, technical expertise, and skills to create a sustainable and successful organisation, where we are no longer needed.  That is our measure of success.

We also work collaboratively with others including partnerships with Macdonald Associates ConsultancyVanguard Consulting  and TommorrowX.

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