Are we just digitising 19th century innovations?
The management philosophy that underpins much of how we work today is Taylorism, named after the American engineer who developed the Principles of Scientific Management in the late 1800s and early…
Failure Demand - The invisible expense
In the Financial Times, Sarah O’Connor warned: ‘In the pursuit of efficiency, [call centres] have ground humanity out of their workers — the very quality they now want to get back ... If the problem…
Are Agile methodologies a fad?
Over the course of time, various methodologies to improve organisations have come and gone. Magic cures or panaceas promised to solve our problems but, instead, turned into fads and died, only to…